Patient Survey Results 2023

We value our patients time and experience, that’s why we ask our patients to reflect on the service and care they have received from our practices by completing a survey twice a year.

The feedback from these surveys can provide a valuable source of information about the patient experience, what users think about their recent care and treatment, and inform us on the progress, improvement of care providers and the level of quality care these services provide.

In our surveys we ask patients their experience of access to GP surgeries, making appointments, the quality of care received from GPs, nurses and/or other clinicians, satisfaction with communication and experience of their treatment and/or services.

Response Rate

  •  37% Patient response to survey

General Access

  •  50%  Ease of getting through to someone at GP practice on the phone
  •  85%  Helpfulness of receptionists at GP practice
  •  63%  Ease of using GP practice’s website to look for information or access services
  •  35%  Awareness of general practice appointment times
  •  48%  Satisfaction with general practice appointment times
  •  35%  Frequency of seeing preferred GP

Face-to-Face appointments

  •   69%  In person appointment
  •   31%  Remote appointment / Telephone

Who did patients see?

  •   61%  of patients saw a GP
  •   26%  of patients saw a nurse
  •   7%    of patients saw another clinician

Overall Experience

  •   61%  of patients were happy with the care they received
  •   37%  of patients were happy with their overall experience
  •   95%  were confident and trusted the healthcare professional seen or spoken to
  •   92%  felt their needs had been met

Themes and Outcomes:

Access to more face to face appointments for patients was a recurring theme. Our new telephone system has been improving access across our practices.

Patient Response Rate
Getting through
Helpful reception
Ease of website
Appointment time awareness
Satisfaction of appointment times
Preferred GP
Face to Face
Remote / Telephone
Happy with Care provided
Overall Experience
Confidence in clinician
Needs met